Troubleshooting Slumberkins Subscription: Missing Items or Delays

Quick Answer

If your Slumberkins subscription is missing items or delayed, start by checking your order status online and then contact customer support with your order number for a fast resolution.

Diagnosis Steps

• Symptom: You notice an item is missing from your subscription shipment or the package is delayed beyond the expected delivery window.
• Likely Cause: Shipping carrier mishandling, incorrect address, or the item shipped separately (e.g., a Kinspiration Kit vs. plush).
• Corrective Action: Log into your Slumberkins account, check the order status for tracking updates. If missing, contact customer support with your order number and describe the issue. They can resend or refund. If the item is a kit component, ask if it can be replaced individually.
• Stop or Choose Another Option: If the issue recurs or support is unhelpful, consider pausing your subscription and switching to one-time purchases for more control.

Product Facts

• Kinspiration Kit: Mastery Play with Yak: Kinspiration Kit: Mastery Play with Yak includes activity cards, wooden creatures, and a build-your-own racetrack. If your kit arrives incomplete, check the box contents against the list on the packaging; missing activity cards or wooden items are common and easily replaced.